Security and Privacy Guarantee


1.1. The Seller will store and use the personal data communicated to him by the buyer when purchasing the Goods and the buyer by communicating the personal data to the Seller agrees with the specified use of it. The seller will store and use all the information provided to him by the buyer, in particular: name and surname, e-mail, telephone number,

1.2. The specified personal data will be stored and used for the purpose of the execution of the Agreement, identification of the parties, the fulfilment of the Agreement and for the purpose of the Agreement evidence and the future potential application and defence of the rights and obligations of the parties. These personal data will be stored for the above-mentioned purpose for the duration of the contractual relationship and for a period of 10 years after the termination of the contractual relationship, unless otherwise required by the law.

1.3. The e-mail address and phone number will be further stored and used for the commercial communication database (“Marketing Authorization”) if the buyer provides its consent for such use, for example by ticking the appropriate consent box for consent or by not ticking the appropriate box for disagreement, during the ordering of the Goods. This data will be stored and used for a period of 3 years from the date of the last Agreement, unless you extend this term. You can terminate/unsubscribe at any time and your data will be removed from the databases, for example by sending a letter, e-mail to, by clicking on the link in the commercial message, by sms or by other appropriate means. Consent for marketing purposes includes, in particular, agreement to: to receive general business/marketing communications, to receive customised business/marketing communications, to receive information about competitions (consumer/marketing), to receive inquiries about satisfaction, evaluation of the Seller, the purchase or the Goods, to receive other communications, queries or requests related to the improvement or control of the provided services or the sale of the Goods and the exploration of the buyer’s opinion as a customer – always in relation to Seller’s Goods / Services.

1.4. The Seller will always store and use the personal data in accordance with applicable law.

1.5. The storage and use (process) of personal data is executed out by the Seller but the personal data may also be processed by other processors, in particular: Providers of transport services, Providers of respective databases, analytical or software systems, services and applications that meet the privacy policy.

1.6. Personal data may be transferred by the Seller to servers located outside the Czech Republic or to third-party affiliates or other trusted third-party companies processing personal information.

1.7. For the protection of personal data, the Seller will use all reasonable means and appropriate measures, and will also require all third parties to process personal data accordingly.

1.8. In the event that the buyer has any queries, comments or concerns about the processing of personal data the buyer may contact the Seller at any time.

1.9. The buyer has especially the right to contact the Seller if he does not wish to be contacted by commercial communications in the future.

1.10. The buyer has regarding the personal data privacy this rights: to know what personal data is processed by the Seller, request the access to, and update or change the personal data, or request process restrictions, request to erase personal data – but with the exception of the data processed under paragraph

1.11 above fr the execution of the Agreement, to request the transportation of personal data to another subject, to request a copy of the processed personal data, to raise objections to the Seller regarding the processing of the personal data, file a complaint with the Office for Personal Data Protection (, to court proceeding if you believe that your rights have been infringed as a result of the processing of your personal data.

1.12. The Seller hereby informs the purchaser that the Personal Data Protection Supervisory Authority is the Personal Data Protection Office with its registered office in Pplk. Sochora 27, Praha 7, 17000 ( The buyer can also ask for supervision the respective Personal Data Protection Supervisory Authority in its country of origin/residency. The administrator is entitled to process personal data through a designated processor (s), and the buyer acknowledges that the processor or processors thus designated are no longer subject to further approval. Other information on the personal data privacy may be posted also elsewhere on the Site.

Information on alternative resolution of consumer disputes (ADR)

1. Dear customers, we would like to inform you that any your requests and even disputes that arises between you and our company we always try to properly consult and solve to mutual satisfaction.

2. If, however, we fail to meet your expectations, and thus any kind of unsolved dispute arises between you and our company, than you are entitled to ask for so-called alternative dispute resolution (“ADR”) – out-of court settlement. 

3. In the case of a dispute between you (as a consumer) and our company concerning the sale of our goods/services you can ask specific (authorised) body to help you to find an out-of court settlement through the ADR procedure. The specific body entitled for the ADR procedure is especially: the Czech Trade Inspection (“CTI”) (as we are a Czech company selling goods from the Czech Republic) – you can find more information on the CTI’s website: Other bodies entitled for the ADR procedure (including cross-border sales/disputes) and further information about ADR you can find also on the official EU website, = main.home.chooseLanguage.

4.The ADR Procedure is initiated/started with a request (made by you or us), which must at least contain:

a) identification of the parties (yours and ours)

b) complete and understandable description of respective facts/dispute description

c) the proposal of what you ask for – petition (e.g. to refund the purchase price, the exchange of goods, etc.)

d) the date when you applied for the respective proposal/petition (what you ask for) at our company

e) statement that the dispute was not solved by or is pending in court, arbitration or before other respective body; f) date and signature.

4.1 The application should be accompanied with a proof that you (tried and) have failed to solve the dispute directly with our company (for example, our correspondence, etc.) and other necessary evidence. The application shall be accompanied by power of attorney, if an attorney represents you.

4.2 You can submit the application with the authorized body within 1 year from the date on which you applied your proposal (i.e. the withdrawal/complaint) at our company (Czech legal regulation).

4.3 ADR procedure must be completed within 90 days. For particularly complex disputes the respective body is entitled to prolong that period by a maximum of 90 days (Czech legal regulation).

4.4 ADR procedure ends with: (a) mutual agreement of the parties (optional), (b) your unilateral declaration of termination (withdrawal) of ADR procedure, (c) your death, declaration of death or dissolution of one of the parties without a legal successor, (d) fruitless passing of the deadline for resolving the dispute, (e) refusal of the application (for its defects), (Czech legal regulation). Other countries (then Czech republic) can have also different legal regulation of the ADR.

4.5 ADR procedure is free of charge. Costs of the parties associated with the ADR procedure shall be borne by the themselves and will not be reimbursed.

4.6 The body entitled to ADR procedure shall determine their specific rules for the ADR procedure. In case the ADR procedure will not lead to (will not end with) the solution of the dispute, you are always entitled to ask the respective court (respective body) to solve the dispute. It is not necessary for you to use the ADR procedure (before a court action), but it is advisable. For further information please visit the respective websites of the authorised bodies (to perform ADR procedure) – especially the ? event = main.home.chooseLanguage.

This Personal Data Protection Policy is valid from 25 May 2018.